Opening at San Francisco, CA

Operations Engineer

The Internet Archive is looking for an Operations Engineer to join their Core Infrastructure Operations team.  We have over 40 petabytes of unique digital information stored entirely on-premises in a cluster of hundreds of hosts in multiple datacenters.  An ideal candidate has a background in large-installation systems administration, technical aptitude solving low-level problems, and will be looking to assume multiple responsibilities on a lean, focused operations team providing a reliable, secure, and highly available service.

Responsibilities:

• Hands-on maintenance of computing hardware, including deployment, configuration, problem diagnosis, and repair

• Capacity planning for short and long-term growth

• Writing software and scripts to automate routine processes

• Participate in an on-call rotation and quickly respond to issues and work to prevent them in the future

• Occasional travel to datacenter sites in San Francisco, CA and Richmond, CA

Minimum Qualifications:

• Experience working with large-scale server installations

• Fluency in Linux system administration, troubleshooting, networking, and tools

• Hand-on experience in a datacenter-type environment

• Firm understanding of computing hardware and performance

Preferred Qualifications:

• Experience writing software for infrastructure management and automation

• Knowledge of data center architecture: power, cooling, and networking

• Experience deploying and maintaining enterprise networking platforms

• Experience using configuration management and automation tools such as Ansible, Chef, or Puppet

• Experience with modern centralized monitoring platforms (e.g. Grafana, InfluxDB, Prometheus)

• Database administration and management experience, with PostgreSQL or otherwise

Reporting Structure: The Operations Engineer reports to the Manager of Infrastructure Operations and works closely with the Director of Core Engineering, and engineering teams across the organization.

Location: Richmond, CA.  On-site presence in Richmond is required; remote employment is not available for this position.

About the Internet Archive

The Internet Archive is a non-profit with a huge mission: to give everyone access to all knowledge—the books, web pages, audio, television and software of our shared human culture.  Forever. The Internet Archive’s digital collections include more than 40 petabytes of data:  from billions of Web pages to millions of books. Based in San Francisco and with satellites around the world, the Internet Archive staffers are building the digital library of the future--a place where anyone can go to learn and explore. Our 150 engineers, book scanners, librarians, designers and team members have built the #250 website in the world.  (https://archive.org)

Internet Archive is an Equal Opportunity Employer M/F/D/V/L/G/B/T and will consider for employment, qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Ordinance.

Internet Archive is an Equal Opportunity Employer. Internet Archive complies with the Fair Chance Ordinance. Internet Archive is a 501(c)(3) non-profit library founded in 1996.

Apply here

https://archive.org/about/jobs.php

@@@@@@@@@@@@@@@@@@

Email Campaign Manager - Development - Remote 

The Internet Archive is seeking a Development Email Campaign Manager who can take our online fundraising campaigns to the next level. Since 2011, we have grown our donations by a whopping 4000%. But we know that’s only the beginning. As the development team’s Email Campaign Manager, you will be creating strategies and messaging to engage our donors throughout the year and turn more of our millions of daily users into supporters. Your goal will be to increase all metrics of success, from retention to conversion and overall revenue. You will be charged with designing and testing new messages and layouts, both on our website and through email. This is a both a creative and an analytical role, requiring superb email communication skills and the ability to analyze data, devise new processes and co-create new tools.

You will report to the Director of Partnerships and work with a small but mighty development team to conceive of and execute many modes of communication, from end-of-year campaign materials to on-boarding emails, newsletters to events.

As the Development Email Campaign Manager, you should be a talented communicator and online marketing whiz. You are as good at listening as you are at writing, and can be exceedingly persuasive, especially in the form of must-open emails. You are comfortable absorbing campaign data and using it to convey the lessons of a campaign. You are very good with technology and can experiment with new platforms. You have the creativity and vision to lead fundraising initiatives of all kinds. You are delighted to ask others for all kinds of support. You have lots of energy, work hard, meet your deadlines and will put in 150% to get a job done well. No task is too unimportant for you to handle and no challenge is too daunting for you to tackle.  

You will be working to:

Increase the effectiveness of the Internet Archive’s year-round fundraising campaigns, both through online banners, direct mail and email.

Work with engineers, designers and Sr. Management to develop new campaign tools and analytics.

Write persuasive donor communications.

Analyze donation data to create new strategies for retention, conversion

Create systems for A/B testing of messaging.

Design new email engagement vehicles, such as newsletters, welcome campaigns and blogs.

Improve workflows for donation processes across many portals, from Paypal and Stripe to CiviCRM donor management software.

Partner with Director of Partnerships to create and execute overall fundraising strategy, from direct response to major donors and events.

Develop year-round communication calendars.

Research new payment processors to expand support outside of North America.

Develop a matching strategy and build relationships with matching gift companies.

Develop strategies to cultivate non-donors.

Support IA’s directors in grant writing and reporting.

Represent the Archive with donors and potential donors, partners, and philanthropies.

Collaborate to produce successful fundraising events.  

Become proficient with Zendesk, CiviCRM database, and multiple payment service providers.

Perform administrative tasks for global fundraising.

Engage with donors by email / telephone to respond to inquiries and resolve issues.

Required Skills:

Bachelor's degree or equivalent

At least 3+ years of digital fundraising and/or online email marketing experience

Experience managing email campaigns and A/B testing

Familiarity and proficiency with CSS and HTML for email

3+ years of experience using donation CRM system

Outstanding verbal and written communication skills

Experience executing social media and other communications campaigns

Demonstrable experience in writing newsletters, donor materials, and social media with a portfolio of writing for marketing to show us

Highly effective planning, organizational and project management skills

Self-starter with ability to learn on the job

Comfortable with ambiguity and embraces innovation

If remote, ability to travel to the San Francisco headquarters at least once a quarter

Commitment to Internet Archive’s mission to provide universal access to knowledge

Preferred Skills:

Experience using CiviCRM donor management software

Experience working with payment processors, such as Paypal and Stripe

Experience in software product management

Experience with Direct Mail techniques and campaigns

Fluency in languages other than English & living outside the U.S. is a plus

Experience in grant writing and reporting

About the Internet Archive: a non-profit library, headquartered in San Francisco, with an ambitious mission: to provide universal access to all knowledge -- the books, Web pages, audio, television and software of our shared human culture. Our 170 engineers, archivists, librarians, and team members have built one of the top 300 websites in the world. The Internet Archive digitizes 1000 books a day and collections a hundred million web pages a week to offer free services. In its 20 years, it has built one of the largest digital libraries in the world by working with hundreds of national and international libraries, archives, museums, universities, and nonprofits. https://archive.org / https://openlibrary.org

Further reading and media:

Internet Archive Blog: http://blog.archive.org/

The New Yorker: Jill Lepore's "The Cobweb: Can the Web be Archived?"  http://www.newyorker.com/magazine/2015/01/26/cobweb

Medium: "Never Trust a Corporation to do a Library's Job":  https://medium.com/message/never-trust-a-corporation-to-do-a-librarys-job-f58db4673351

PBS Newshour: Internet History if Fragile

https://archive.org/details/PBSNewsHour122017

Internet Archive is an Equal Opportunity Employer M/F/D/V/L/G/B/T and will consider for employment, qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Ordinance

@@@@@@@@@@@@@@@@@

Program/Product Manager: Web Archiving and Data Services

Archive-it - San Francisco, CA - Full Time

Program/Product Manager, Web Archiving & Data Services

The Internet Archive is seeking a Program/Product Manager for its Web Archiving & Data Services team. This high-profile role will work directly with the national and international community building and managing new and existing services and programs supporting content, open access, data, and digital archiving and access services. The Web Archiving & Data Services group includes both Archive-It (https://archive-it.org/), our subscription service used by 600+ libraries, international organizations, universities, and heritage organizations to build special collections of web content, as well as other archiving and data services. The role will contribute to product and service development and participate in collaborative and grant-funded initiatives, research services, technology development, and more. Reporting to the Director, Web Archiving & Data Services, the Program Manager will help build the global coalition of institutions preserving and providing access to born-digital information and help expand Internet Archive’s mission of “Universal Access to All Knowledge.”

Key Responsibilities:

Help build and manage new products, and services for archiving and data services, especially around the preservation and access of born-digital materials.

Develop and execute marketing and product communication activities, conduct market research,  

Work directly as a primary client relationship manager with higher-education and heritage institutions, national libraries and governments, international organizations, and others to provide paid services and systems for a range of digital library activities and open infrastructure services.

Participate in cooperative and grant-funded projects focused on technology development, community building, and working with the larger scholarly and memory community on digital initiatives. Negotiate and manage tender/RFP responses, grant writing, contracts, and manage project finances, reporting, and administration.

Work directly with the Director, and a diverse and distributed team of other program managers, web archivists, and engineers on supporting, expanding, and offering new services, including contributing to application, feature, and product development.

Represent Internet Archive, Archive-It, and other department services in the broader professional library, scholarly, and open knowledge communities.

Qualification and Skills:

At least 3-5 years of demonstrated project/product management experience working directly with large, high-value institutions is required.

Experience with open-source technology product management and development, working with engineers and support staff, and knowledge of digital library, data management, and open content services, concepts, and practices is strongly preferred.

Experience with writing tender/RFP responses, project plans, grant writing, contract management, budgets and finances, and participation in multi-institutional initiatives.

Experience working directly for or with libraries, archives, and other memory institutions or non-profits is strongly preferred.

Must be able to manage multiple simultaneous projects, contracts, deadlines, and responsibilities and work in and enjoy a loosely-structured, dynamic work environment that includes a remote team distributed around the globe.

Candidates must have strong written, communication, and presentation skills with an ability to travel and to represent Internet Archive at national and international events.

Flexibility, self-reliance, a sense of humor, a creative approach to problem-solving, and a production-oriented mentality are valuable qualities for success in the role.

Location: San Francisco, CA or remote

References must be made available upon request.

Internet Archive is an Equal Opportunity Employer. Internet Archive complies with the Fair Chance Ordinance. Internet Archive is a 501(c)(3) non-profit library founded in 1996.

@@@@@@@@@@@@@@@@@

Open Data Engineer

Data Services - San Francisco, CA 

The position will work in the Web Archiving Group, supporting development of web archiving and data services for partners ranging from national libraries and governments to universities, researchers, and collaborating technology partners. The role will help build, maintain, and scale new and existing software and services, including at-scale data processing pipelines, access and harvesting technologies, APIs, and contribute to improving our systems and services used by libraries and open knowledge organizations around the world. The position will also help to synthesize user and business driven technical needs into new engineering and development projects and features across our portfolio of paid services. This role contributes to managing data at scale, building new tools and technologies, monitoring and deploying production systems, working closely with a distributed team of program/product staff and engineers, and liaising directly with an international set of collaborators and clients on web and data services.

Responsibilities & Duties

Contribute to both new engineering and maintenance/improvement needs for our core data systems supporting production services, data processing, and access tools and APIs.

Support existing services, and architect and build new products for libraries and knowledge organizations related to the access, indexing, harvesting, and use of large voluments of born-digital scholarly materials collected from the web and other systems, including R&D related to data extraction, processing, and search/access.

Participate in documentation, community outreach and partners relations, promoting our work and services to the global community via travel, publication, and presentations.

Deploy, monitor, and maintain user-facing public services with a focus on process automation and operational resilience.

Support our Research Services activities, working with researchers on using large sets of IA data in data-driven scholarship and computational research.

Participate in supporting/improving post-acquisition data processing pipelines such as indexing, content mining, and data transformation and derivation, etc.

Preferred Skills & Requirements

3-4 years of experience in Python and Unix/Linux shell

Knowledge of building and deploying web applications, databases, web-host services, and knowledge of basic Linux system administration

Experience with version control (git), open source practices, and code review

Solid experience in Internet protocols, HTML, JavaScript and web technologies in general

General experience in frontend/Javascript coding

Cluster computing experience is preferred, especially familiarity with Hadoop, Spark, and related technologies and tools

Ability to work in, and enjoy, a loosely structured work environment with a mostly remote team operating from many time zones and continents

Bachelor's Degree in Computer Science or a related field, five years of progressively responsible experience in software development, or relevant experience.

Reporting Structure: The Web Data Engineer reports to the Director, Web Archiving & Data Services and works closely with program staff in Web Archiving & Data Services team, and with the broader IA operations/infrastructure and engineering teams.

Location: San Francisco, CA or remote 

References must be made available upon request.

Internet Archive is an Equal Opportunity Employer. Internet Archive complies with the Fair Chance Ordinance. Internet Archive is a 501(c)(3) non-profit library founded in 1996.

All opening application done on the below link

https://archive.org/about/jobs.php

https://www.linkedin.com/jobstwentyfourseven